Using our site or considering working with Rachel Amanda? Here are some of our policies, terms and conditions. If you have any questions, please contact us.

Privacy Policy

This Privacy Policy governs the manner in which Rachel Amanda and Awakened Wellness Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.rachelamanda.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Awakened Wellness Inc.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain services and Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Awakened Wellness Inc. may collect and use Users personal information for the following purposes:

  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Awakened Wellness Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Rachel Amanda
Awakened Wellness Inc.
2, 73 Wood St, Kitchener, ON
226-750-9024
support@rachelamanda.com

This document was last updated on August 28, 2016

Delivery of Service

Rachel Amanda and Awakened Wellness Inc. deliver a variety of services including coaching in-person, by Skype or telephone; presentations, workshops, and retreats.  The nature of delivery is described in the event description and/or via email communication at the time of engagement.

Service dates and locations for workshops, presentations and retreats are included in the event page as well as in your email confirmation up on registration.

Service dates and location for individual coaching programs are mutually agreed upon at the time of service engagement.  If, at any time during the coaching program, you need to reschedule an appointment, please do your best to provide 48 hours notice.  We will reschedule for a time that is mutually agreeable to both parties.

If the service delivery model is unclear, please contact us.

Payment Methods

Payment for services can be made in the following ways:

  • Canadian Email Money Transfer (EMT) to rachel@rachelamanda.com.
  • Credit Card Payment. Pay securely online by clicking the payment button.  You will be taken to a secure payment page through Authorize.net.  Credit card payments appear on your statement as Awakened Wellness.
  • PayPal in Canadian dollars to rachel@rachelamanda.com. Your PayPal statement will reflect a payment to Awakened Wellness.
  • Canadian or US cheque made payable to Awakened Wellness.

Refund Policy

Coaching

Coaching, when it’s done well, can be a challenging process that helps you to face parts of your life that aren’t always comfortable.  As a result, it’s easy to come to a point where you may want to bail on the program.  As a result, we offer the following refund policy.

You may cancel your coaching program at any time within the first 30 days of service, provided that cancellation is received in writing within 30 days and you can demonstrate that you have put your full effort into the coaching process through evidence of completed homework assignments.  You will receive a full refund of any coaching fees paid, less an amount equal to the services received to the date of cancellation, at a rate of $275/coaching hour.

Cancellation after 30 days will still require payment in full for the coaching program.

Workshops, Retreats & Presentations

The refund policy for any workshop, retreat or presentation will be listed on the event page.  Please refer to the specific event page for details or contact us with your questions.